Privacy Policy
Clement Dental Pte Ltd (“Clement Dental”, “we”, “our”, “us”) is committed to preserving and safeguarding your right to privacy. This Privacy Policy (the “Policy”) sets out the manner in which we will collect, use, disclose and otherwise manage your personal information. We may revise this Policy from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Policy was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
Collection of Personal Information
As used in this Policy: “patient” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your NRIC number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, photographs and other audio-visual information.
Use of Personal Information
We may collect and use your personal data for any or all of the following purposes:
(a) performing obligations in the course of or in connection with our provision of the services requested by you
(b) verifying your identity
(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you
(d) managing your relationship with us
(e) processing payment or credit transactions
(f) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority
(g) any other purposes for which you have provided the information
Except as set out above, we will not otherwise sell, transfer or disclose any of your personal information to any third party without your knowledge and consent.
Retention of Patient Files and Medical Records
We store all Patient Files/Medical Records in a Computerised / Electronic format. As per the Ministry of Health requirements; we reserve the right to store your patient file/medical record for a period of “lifetime +6 years”. In order to meet all current medical and legal requirements in Singapore, we are not required to delete your patient file/medical record or the contents within the defined retention period.
Security Of Personal Information
Clement Dental maintains personal data in the format of electronic files. We will protect your personal data with appropriate safeguards and security measures to prevent misuse, loss and unauthorized access, modification and disclosure.
Access to personal data will be authorised only for the dentists and employees associated with the Practice, other agents who require access in the performance of their duties, and to those otherwise authorised by law. We provide personal data to health care providers acting on your behalf, on the understanding that they are also bound by law and ethics to safeguard your privacy.
Our computer systems are password-secured and constructed in such a way that only authorised individuals can access secure systems and databases. However, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
Information Collected and Stored Automatically
If you browse through the Clement Dental website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store aggregated tracking data when users interact with the website as follows:
- The Internet domain (for example, “xcompany.com” if you use a private Internet access account, or “yourschool.edu” if you connect from a university’s domain) and IP address from which you access our Website
- The country destination i.e. Singapore or overseas, that you access our site from
- The date and time you access our site;
- The amount of time spent on our site;
- The pages, files and documents you visit;
- The files, documents or images that you download;
- Demographic Information that you have enabled.
- The Way Information is Used
Clement Dental does not capture personal information about visitors to our Website unless you choose to provide that information to us. We do not share your personal information with other entities, except where such entities have been authorised to carry out specific services. We use the personal information you give us as a research tool to develop the content of the website.
If you provide us with feedback using our web form, you will be asked for your name, e-mail address, mobile number and information that will enable us to get in contact with you. We will use that information to respond to your feedback.
Links To Other Sites
This website contains links to other sites. Clement Dental is not responsible for the privacy practices of such other sites. This Privacy Policy applies solely to information collected by this Website.
